Adrian West

Director Human Resources - Customer Experience, Cisco

Adrian West is Director, Human Resources (HR) for Cisco’s Customer Experience (CX) organization across Asia Pacific, Japan & Greater China (APJC).

As HR Director for the CX organisation across Cisco APJC, Adrian works alongside the region’s senior leadership team responsible for 4,500 employees, ensuring that business strategies are executed on a strong foundation of high performance, collaboration, engagement and talent management principles and practices.

Previously Head of HR Cisco ANZ, Adrian drove the People Strategy for 1,200 employees across both countries, and also set the direction for employee engagement, talent and performance management. He also led Cisco ANZ to be named Aon Hewitt’s Best of the Best Employer in 2016.

Adrian was previously with Optus, where he was the HR Leader for Optus’ Wholesale and Satellite organisation and its subsidiary, Virgin Mobile, responsible for the People Strategy across these businesses in Australia.

Adrian holds a Master’s degree in Industrial Relations and Human Resource Management from the University of Sydney and a Bachelor’s degree in Business from Charles Sturt University.