Ms. Florence Chow is the Head of Group Human Resources for PCCW Limited.  She is responsible for all the people agendas including HR strategy, talent acquisition, employee engagement, compensation and benefits, as well as organisation and talent development for all the businesses under the Group in Hong Kong and all overseas markets. 

Ms. Chow has over 30 years of experience in human resources in multiple industries including financial services, automobile and telecommunications. Ms. Chow re-joined PCCW Limited in June 2011. Prior to that, she had worked for Hong Kong Telecom CSL Limited in its build-up phase, an auto parts manufacturer in Canada, American Express and Standard Chartered Bank in their Hong Kong and regional offices.  Ms. Chow graduated with a Bachelor Degree in Social Sciences from the University of Hong Kong. She is currently a member of the Hong Kong Management Association People Management Committee.  In addition, she also serves on the Executive Committee, the Membership Committee and the Workplace Wellness Committee of the Employers’ Federation of Hong Kong.  Florence is also a member of the HR Advisory Council at The Women’s Foundation.